Answers about getting set up, billing, and how TallyCrew works day to day.
01
Getting started
Do I need the app to use TallyCrew?
No — TallyCrew works the same in a browser or the mobile app. Most crews install the app for quick access and voice logging, but nothing about your day-to-day work requires it.
How do I create a company account?
New company accounts are created on the web, at tallycrew.ca — not inside the iOS or Android app. Once your company exists, every admin and worker can install the app and sign in like normal.
I have an invite code from my employer. Where do I use it?
Also on the web. Open the invite link your admin sent you (or go to tallycrew.ca) to set up your login — that one-time step happens in a browser, then you're free to use the app from then on.
Why can't I sign up from inside the app?
App Store rules don't allow business account sign-up inside the app itself, so that one step lives on the web. It only affects creating a brand-new login — everything else works fully in the app.
02
Billing & plans
Is there a free trial?
Yes — every new company gets 14 days free, no credit card required to start.
Can I cancel anytime?
Yes. Monthly plans cancel anytime; annual plans can be cancelled and won't renew at the next billing date.
Is there a limit on crew members?
No — every plan includes unlimited workers and unlimited custom log types.
03
Day to day
Does TallyCrew work without cell signal on site?
Yes. Entries save on the phone and sync automatically once you're back in range.
Can I log a job by voice?
Yes — admins can turn it on once from Settings → Siri Shortcuts in the iOS app (it has to be the app itself, not the browser). After that, say “Hey Siri, add a job to TallyCrew” from the truck, then describe the job when Siri asks. It's parsed the same way as the Voice button on the Calendar page and lands as a draft for an admin to review.
Having issues with Siri and "add to my calendar"?
Don't say the word "calendar" — iOS reads that as a request for its own built-in Calendar app, so it never reaches TallyCrew. Instead, say “Hey Siri, add a job to TallyCrew,” wait for Siri to ask “What's the job?”, then say the job details. That two-step phrasing is what actually triggers TallyCrew's shortcut.
Still stuck?
Email us and we'll get back to you personally — no ticket system, no bot.
